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GRAFISLAB, Packaging Solutions Lda. and Tecniforma Oficinas Gráficas Lda. make a global commitment, aiming for the Quality of their Products and Services, formalised through their Policy, to achieve Customer Satisfaction.

The articulation of the company’s structure with the rigour of the processes and with the creativity, updating and involvement of all the collaborators, allow the maintenance of high levels of satisfaction with its Clients. In this sense, each collaborator has an active role in the framework of their specific activities, contributing to the company's success.

Management is committed to providing the necessary resources to implement this Policy, ensuring that all company employees are aware of it and are committed to its implementation with a view to effective management of the Organization, based on the following principles:

• The Quality of Products and Services, complying with all legal, internal, and customer requirements, is the responsibility of all collaborators and subcontractors, to promote full Customer Satisfaction;

• Encourage employee participation in Quality improvement processes, promoting initiative, teamwork and professional training;

• Promote Continuous Improvement of processes, products, and services, evaluating performance through periodic review of the Objectives and Goals established for its activities, particularly in the areas of quality, environment, safety, responsibility of the forestry chain and hygiene and health at work;

• Clearly identify and fully satisfy customer needs and expectations regarding products and services;

• Develop a culture of quality, environment, safety and health at work at Grafislab, by encouraging the clarification and training of employees, so that they carry out their activities in a responsible way;

• Establish a sharing and trust relationship with suppliers;

• Apply the best available techniques, such as the use of more efficient raw materials and technologies, taking into account the product life perspective, to reduce the environmental impacts associated with its processes and to prevent pollution;

• Reduce and control risks to prevent incidents and occupational diseases;

• Comply with the Fundamental Principles and Rights contained in the Declaration of the International Labor Organization;

• Comply with all legal, regulatory, normative and other requirements that GRAFISLAB and Tecniforma subscribe to;

• Develop communication as a way to improve the capacity to create value.

Versão 03
4445-491 ERMESINDE

T. +351 229 773 510 F. +351 229 773 519 E. HELLO@GRAFISLAB.COM